Letter of Complaint

Sample Question..............................................................

You bought a CD player from a local store last week and found out that it was broken.

Write a letter to the store and describe what the problem with the player is, what the salesman did to you and what you want them to do.

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Ideas..

1. What is the problem with the player?

the CD drawer opened and closed too quickly

the sound quality was very poor

the CD pause button stopped working

2. What did the salesman to for you?

Your assistant said I have to wait for a week.

3. What do you want them to do?

a full refund

Sample Answer.........................................................

Dear Sir/Madam,

I am writing to you to complain about the CD player, which I bought in your store in January. After only two days, things started to go wrong.

The first problem was the CD drawer, which opened and closed too quickly. My fingers nearly got trapped in it. The next day, I recorded a CD onto a cassette. Everything worked, but the sound quality was very poor. The following day, the CD pause button stopped working.

Naturally, I returned the player to you for repair. Your assistant said I have to wait for a week for the repairs to be done. After two weeks, I was informed that the neccessary spare parts have still not arrived. Eventually, nine weeks later, I got my CD player back. It worked properly, but there was no improvement in the recording quality.

I am not satisfied with the equipment, or with the service, that I received from your company. I am therefore writing to ask for a full refund. I will return the player to your shop on Monday and I expect to receive a cheque for $ 250.

I look foward your reply.

Your sincerely,

John 

(195 words)